Policy

Shipping

Orders ship within 1-3 days from time of purchase for in-stock items, and approximately 3-4 weeks for back orders and made-to-order items.
Once your order has shipped, a note of confirmation with tracking information will be sent to the email used to place your order.
  
Delivery Within the USA
USPS Priority
     Free / Shipping will take 1 to 3 business days.
UPS GROUND
     $10 / Shipping will usually take about 4 business days.
UPS 2nd Day Air
     $25 / Shipping will take 2 business days.
UPS Next Day Air
     $60 / Shipping will take 1 business day.
 
Delivery Outside of the USA
USPS Priority Mail Express International (selected countries)
     $60 / Shipping will take 3-5 business days.
Fedex International Priority
     $95 / Shipping will take 1-3 business days.
Please note that the customer will be responsible for any customs or duty fees associated with the order.

Return Policy

We are happy to accept returns if you are not satisfied with your purchase. Items can be returned for an exchange, or for a full refund.

All items must be returned in their original condition.
Please note that all custom orders are final sale and can not be exchanged or returned for a refund. 
Please note that the return shipping costs will be the customer's responsibility.

If you would like to request a return, please contact us within 15 days of receiving your order and we will issue you a return authorization number.
Returns without RA number may not be accepted.
Once we have received your returned item and can insure that the item is in its original condition, we will issue you a full refund.

Unfortunately, we currently do not offer returns or refunds on International shipments.  All orders outside of the USA are final sale.

If you have any questions or concerns please feel free to contact us by email, info@insomniajewelry.com

FAQ

My piece is damaged. What should I do?
If a piece you have purchased with us breaks or encounters any damage, we are happy to repair it for you.
Please send us an email at info@insomniajewelry.com
  
I don’t see my size listed on the item I want. How can I order my size?
If you do not see your size listed as a dropdown option, please contact and we are happy to make custom sized ring for you.
 
I want my piece in different metals. Are other options available?
While we mainly work with silver and brass, some designs can be made in alternate metals.
Please contact us with your inquiry.